Re: Have you talked to the general manager or the owner?

Re: Have you talked to the general manager or the owner? - Saab General Bulletin Board - Saabnet.com

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Re: Have you talked to the general manager or the owner? Posted by steve (more from steve) on Tue, 22 Jul 2008 11:27:42

In Reply to: Have you talked to the general manager or the owner?, Noel, Tue, 22 Jul 2008 10:31:24 Members do not see ads below this line. - Help Keep This Site Online - Signup

One of the dealer owners was present. She backed up her staff by screaming that she owns the place. I think they were pissed because they don't like knowledgeable customers. It makes them feel inferior even though I didn't say anything in a demeaning manner.

Much of the list has been looked at before by this or other dealers. For example, one of the items, a glitchy sunroof switch, this dealer ordered the part for before, but then failed to put it in when the car was there and sent the part back. They thought it was broken before but it can be intermittent and I guess at this time it wasn't an issue. It was broken when I tried after picking the car up. They don't say what they tried so I can't say what they do to verify these complaints.

My alarm was going off so I took it in. They gave me a rental so I gave them the list as best I can recall. I'm getting a final repair demand out to Saab anyway, but figured I give them a shot while they have the car. Some things they found but claimed are not covered. For example, the headlights are quite hazed and yellow. They say that is wear and tear from the heat of the lamp. They said Saab would cover it under the 4/50 but not the CPO. I explained that it is not excluded under the CPO which only added radio, telematics, and battery exclusions. The dealers live in fear of Saab not paying for the parts and take that out on the customers. My seatbelt is frayed. The dealer that closed trimmed it and said if it frays again they will replace. This place said I could pay to replace it but it is out of the 5 year safety warranty. I pointed out it is still covered by the 6/100 and they said it isn't. The wouldn't say if it was covered by the safety warranty or not, jut that I could pay. I could go on and on...

BBB in my book is totally useless. It is a bigger sham then the government consumer affairs agencies. BBB has never led to any resolution despite many attempts.

posted by 69.112.185...

Posts in this Thread:

Dealer diagnostic fee, dealer banned me, warranty fraud, steve, Fri, 18 Jul 2008 16:27:54
- You are totally unreasonable, dmz789abc, Tue, 22 Jul 2008 21:28:19
  - Re: You are totally unreasonable, Kenw51, Wed, 23 Jul 2008 19:01:16
    - Re: You are totally unreasonable, steve, Wed, 23 Jul 2008 20:17:26
  - Is it a reason to be banned though?, Wasabi, Wed, 23 Jul 2008 05:01:54
    - It's sounding to me as if Steve maybe, Noel, Wed, 23 Jul 2008 06:30:16
      - Re: It's sounding to me as if Steve maybe, steve, Wed, 23 Jul 2008 10:17:08
        It will be great to know what happens n/m, Wasabi, Wed, 23 Jul 2008 18:41:41
- Have you talked to the general manager or the owner?, Noel, Tue, 22 Jul 2008 10:31:24
  - Re: Have you talked to the general manager or the owner?, steve, Tue, 22 Jul 2008 11:27:42 <-- Viewing This Message
- You are screwed..., Wasabi, Tue, 22 Jul 2008 07:30:08
  - Re: You are screwed..., TG, Tue, 22 Jul 2008 09:59:30
    - How much worse can it get??, Wasabi, Tue, 22 Jul 2008 19:00:49
      - Re: How much worse can it get??, steve, Tue, 22 Jul 2008 20:45:52
  - Re: You are screwed..., steve, Tue, 22 Jul 2008 09:36:10
- SaabUSA's reaction, steve, Mon, 21 Jul 2008 21:37:24
  - Re: SaabUSA's reaction, TG, Tue, 22 Jul 2008 06:18:40
    - Re: SaabUSA's reaction, steve, Tue, 22 Jul 2008 07:32:04
      - Re: SaabUSA's reaction, TG, Tue, 22 Jul 2008 10:17:28
- Re: Dealer diagnostic fee, dealer banned me, warranty fraud, EGD , Sun, 20 Jul 2008 19:18:57
  - Re: Dealer diagnostic fee, dealer banned me, warranty fraud, steve, Sun, 20 Jul 2008 20:49:12
    - Were you rude, vulgar, threatening?? or anything, Wasabi, Mon, 21 Jul 2008 10:14:33
      - Re: Were you rude, vulgar, threatening?? or anything, steve, Mon, 21 Jul 2008 16:39:18
        Re: Were you rude, vulgar, threatening?? or anything, oldsaab, Wed, 23 Jul 2008 16:46:42
        Re: Were you rude, vulgar, threatening?? or anything, steve, Thu, 24 Jul 2008 10:07:25
- Re: Dealer diagnostic fee, dealer banned me, warranty fraud, beaacon , Sat, 19 Jul 2008 18:41:04
  - Re: Dealer diagnostic fee, dealer banned me, warranty fraud, steve, Sat, 19 Jul 2008 18:46:36
    - Google saab rockville NY and get KARP?, SJohnB, Tue, 22 Jul 2008 08:23:47
- Re: Dealer diagnostic fee, dealer banned me, warranty fraud, TG, Fri, 18 Jul 2008 17:59:46
  - Re: Dealer diagnostic fee, dealer banned me, warranty fraud, steve, Fri, 18 Jul 2008 20:06:18
    - You're correct, the other dlr is 500 miles away, Mike in Anchorage, Sat, 19 Jul 2008 18:34:05
      - Re: You're correct, the other dlr is 500 miles away, steve, Sat, 19 Jul 2008 18:49:58
        One word, TG, Sun, 20 Jul 2008 05:20:17
        That is what I thought, steve, Sun, 20 Jul 2008 11:08:22
        TG is correct, Mike in Anchorage, Sun, 20 Jul 2008 09:45:59
    - Re: Dealer diagnostic fee, dealer banned me, warranty fraud, TG, Sat, 19 Jul 2008 04:34:04

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