Saab pays warranty diagnostic fees? - Saab General Bulletin Board - Saabnet.com
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Saab pays warranty diagnostic fees?
Posted by steve (more from steve) on Mon, 8 Sep 2008 14:35:54
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I'm working with Saab's Business Resource Center to get my car fixed.
Does the Saab warranty require Saab to pay diagnostic fees to determine if the repair is covered and then, if it is, what needs to be done to fix the defect?
Saab claims that it only has to pay diagnostics if the repair is covered and needs to be done. In all other cases, the costs, if any, are not Saab's responsibility. I don't read the warranty this way and I have checked with several dealers that say while Saab doesn't pay them, the dealers eat the diagnostic costs and do not charge. That seems unfair to the dealers, but that isn't the immediate issue.
Saab points to “Only those repairs/diagnosis deemed by the dealer to be covered under the warranties will be made.” This line makes no reference to the costs to deem a repair covered and/or needed. This line and the rest of the warranty also fails to address when dealers improperly deny coverage.
Saab also says dealers are independently owned and operated which seems irrelevant to Saab's obligations.
posted by 69.112.185...
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