Depends on the customer? - Saab General Bulletin Board - Saabnet.com
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Depends on the customer?
Posted by CWilson (more from CWilson) on Wed, 10 Sep 2008 05:55:35
In Reply to: Kind of interesting, Wasabi, Wed, 10 Sep 2008 04:38:15
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I'm guessing this is really a factor of the customer/service writer relationship. I suspect if a customer comes in occasionally, with a legitimate or common problem, most dealers wouldn't even mention a diagnostic fee. But if a customer continually comes in for every rattle, squeak, or phantom problem that can't be verified at the dealership, the service writer may become annoyed and initiate a "diagnostic fee" to persuade the customer to minimize his/her trips to the dealer. Right or wrong, it's a result of dealing with the general public.
I have a sneaking suspicion the latter scenario is what the OP is experiencing.
posted by 67.185.3...
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