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I've felt the diagnostic time is the "necessary verbage" to mean VALIDATE THE CUSTOMER'S COMPLAINT.
SAAB does not sell cars..they have dealerships that perform the task. SAAB does not service their cars...they have dealerships that perform this task as well.
SAAB can only "suggest" how to methods of sales and service....to their dealers....and even that "suggestive process" varies somewhat by each state...
posted by 24.236.201...
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