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Re: Headlight Hole
Posted by David Prantl (more from David Prantl) on Tue, 25 Jun 2002 18:48:57
In Reply to: , Kok Chen, Sat, 17 Dec 1988 12:00:00 

>  They said they can't just replace the housing  They said, they can't seal 
>it or some such thing.

Lame excuse.

See the following link for a '94-'98 900 lens replacement kit:

http://cgi.ebay.com/ebaymotors/ws/eBayISAPI.dll?ViewItem&item=1838019899


The 9-3 headlamp is slightly different, so the above replacement lens may 
not fit.
9-3 left side lens is part number 49 10 329.
9-3 right side lens is part number 49 10 337.

What you got is the whole headlamp assembly (51 41 635 -left, or 51 41 643 
-right).  The reasons can be any or all of the following:

The lens was not in stock, and would have taken several days to 
special-order from the regional parts warehouse, necessitating another 
service appointment at greater inconvenience to you - the customer.

The whole assembly increases the service department's gross revenue, and is 
more profitable.

It takes more time/effort to replace just the lens than it does to replace 
the whole assembly.

Replacing the whole assembly is more idiot-proof than messing around with 
the lens, thus minimizing the chance that the work is done improperly.

It is now *possible* for the dealership to fit a new lens (seventy dollar 
part) to your old headlight, and sell this as a NEW assembly to a different 
customer for $380.

>  Anyone think I should call Saab and complain ?

It's probably not worth it.  Even the very best of dealerships would 
probably give you a new assembly.  They did save you the hassle of coming 
back for a second appointment, and there's less chance you'l have to go back 
in the near future to have them re-do what they might not have done properly 
the first time (albeit at a $300 premium).

The only unquestionably annoying thing is that this dealership seems to have 
a policy of not offering the lens-only replacement option, while SAAB 
clearly provides parts for it in the catalogue.

David Prantl
david_prantlno39sdcx6spamx782hotmail.com
'84 900S, 5M, 210kMi, RIP as of 2/98
'89 900, 3A, 116kMi, restored and SOLD on 3/24/01
'86 9000T, 5M, 200kMi
'88 9000S, 5M, 142kMi
'90 9000S, 4A, 141kMi
'93 9000CSET, 5M, 75kMi  -- FOR SALE in the TSN Classifieds --
'97 9000CSET, 5M, 60kMi
'68 97 Sonett V4, 4M, 76kMi, #000467
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